Experiences

Customer Service and Sales Representative

Customer Service and
Sales Representative

Foundever Alabang | 2023 - 2024

  • Promoted from Customer Service and Sales Representative due to consistent performance and strong coaching skills.

  • Provide training and ongoing support to new employees, helping them understand company policies, customer service best practices, and sales techniques.

  • Conduct coaching sessions to improve team performance and ensure alignment with company goals.

  • Offer real-time feedback to support team members in reaching their KPIs and improving customer satisfaction.

English as a Second Language (ESL) Teacher

English as a Second
Language (ESL) Teacher

Eduinask Co. Ltd | 2021 - 2023

  • Handled inbound and outbound customer inquiries, providing product information and resolving issues.

  • Successfully met and exceeded sales targets, contributing to the growth of the company’s client base.

  • Delivered excellent customer service, ensuring customer satisfaction and fostering long-term relationships.

  • Collaborated with other departments to address customer concerns and improve service delivery.

Inbound Sales Representative

English as a Second
Language (ESL) Teacher

Concentrix Alabang | 2019-2020

  • Proactively offering telecommunications products and services to meet customer needs.

  • Delivered personalized solutions, achieved sales targets, and provided excellent customer support to drive satisfaction and loyalty.

  • Handled inbound calls.